Refund and Returns Policy

Overview
At Dibesity.shop, we strive to ensure customer satisfaction with every purchase. Please review our refund and returns policy carefully. Note that we operate a no-return policy for all products, as detailed below.

No-Return Policy
Due to the nature of our products, including health, beauty, and consumable items, all sales are final. We do not accept returns or exchanges under any circumstances. This policy is in place to ensure the quality and safety of the products we provide to our customers.

Exceptions
In the rare event that you receive a defective or damaged item, we will gladly address the issue as follows:

  • Defective or Damaged Items: If your item arrives defective or damaged, please contact us within 7 days of receipt at admin@dibesity.shop with a detailed description and photographic evidence of the defect or damage.
  • Resolution: Upon review and approval of your claim, we will either issue a replacement or a refund. Refunds will be processed via the original payment method.

Refund Process

  • Once your claim for a defective or damaged product is reviewed and approved, we will notify you via email.
  • Refunds will be processed within 5-7 business days and will be credited to your original payment method.

Non-Refundable Items
The following items are not eligible for refund or exchange:

  • Opened or used products.
  • Items returned without prior approval from our customer service team.
  • Products purchased as part of a final sale or clearance promotion.

Shipping Costs
Shipping costs are non-refundable. Customers are responsible for shipping costs associated with returning defective or damaged items for review unless otherwise specified.

Contact Us
If you have any questions or concerns regarding our refund and returns policy, please contact us at:

Thank you for shopping with Dibesity.shop. Your trust and satisfaction are our top priorities.